Q: How can I track my order?
A: You will receive a tracking number via email once your order has been shipped. Use this number on our tracking page to see the status of your delivery.

Returns and Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of purchase. Products must be in their original condition. Visit our Returns page for detailed instructions.

Payment Methods

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal,Amazon Payments  and Shopify Payments. All transactions are secure and encrypted.

Product Availability

Q: What if a product is out of stock?
A: If a product is out of stock, you can sign up for email notifications on the product page to be alerted when it becomes available again.

Account Management

Q: How do I create an account?
A: Click on the 'Account' icon at the top of the page and follow the instructions to create a new account. Having an account allows you to track orders and save your preferences.

Contact Information

Q: How can I contact customer service?
A: You can reach our customer service team via email at info.petsfriendstore@gmail.com . We are available 24/7.

Product Questions

Q: How do I choose the right product for my pet?
A: Our product descriptions include detailed information to help you choose. If you need further assistance, our customer service team is here to help.